Terms and Conditions

Once Upon a Journey LLC

Marietta, Georgia

Email: jessica@onceuponajourneytravel.com

Phone: 678-447-9440

Effective Date: August 30, 2026

1. BOOKINGS & PAYMENTS

• A deposit or full payment is required at the time of booking, subject to supplier policies.

• Prices and availability are subject to change until deposit or full payment is made, subject to supplier policies.

• Accepted Payment Methods: We accept most standard forms of payment, including but not limited to major credit cards, debit cards, and digital payment platforms.

• Payments will be made directly to travel suppliers whenever possible. Once Upon a Journey LLC does not collect or hold supplier funds unless explicitly stated.

• Any planning and/or service fees charged by Once Upon a Journey LLC will be invoiced separately and are payable upon receipt, or may be collected directly through the travel supplier at the time of booking. All planning and service fees are non-refundable and non-transferable once payment has been submitted.

• A corporate travel service surcharge equal to 10% of the total trip cost may be applied to business travel bookings.

• A booking is confirmed only upon receipt of payment by the supplier.

• Some reservations may be non-refundable and non-transferable. These details will be disclosed before booking.

2. CANCELLATIONS & REFUNDS

• Cancellation policies vary by supplier. Travelers are responsible for reviewing these policies before booking.

• Once Upon a Journey LLC may charge a service fee for cancellations in addition to any supplier fees.

• Refunds, if applicable, will be processed according to the supplier’s policies. Some bookings may be non-refundable.

3. CREDIT CARD CHARGES & DISPUTES

• Travelers are responsible for providing valid credit card information and ensuring sufficient funds for travel-related charges.

• Chargebacks and payment disputes must be resolved directly and promptly. Unauthorized chargebacks may result in cancellation of bookings and forfeiture of funds.

• We may request a signed credit card authorization form to confirm transactions.

4. ERRORS & OMISSIONS (E&O) COVERAGE

• Once Upon a Journey LLC maintains professional Errors & Omissions (E&O) insurance coverage for client protection.

• This policy covers unintentional booking errors made by the agency. It does not substitute for travel insurance or client responsibility for verifying documents and itinerary details.

5.COMPLAINTS & RESOLUTION

• Travelers must report any service issues or concerns during the trip directly to the travel supplier and notify our agency as soon as possible.

• If we are not informed during travel, our ability to intervene may be limited.

• Unresolved complaints must be submitted to us in writing within 28 days of travel completion.

6.TRAVEL DOCUMENTS & REQUIREMENTS

• Travelers are responsible for obtaining valid passports, visas, government-issued IDs, and any required vaccinations.

• Failure to meet entry or travel requirements is the traveler’s responsibility, and refunds may not be available.

• Once payment is processed, clients will receive confirmations and documents directly from the suppliers.

• The traveler's name on the booking must match the passport or government-issued IDs (where this ID form is accepted) exactly to avoid denied boarding.

7. TRAVELING WITH MEDICATION

• Some countries have import controls over certain types of medication, even those that are available over the counter in the United States.

• It is the traveler's responsibility to check local requirements and travel with appropriate documentation.

• Refer to CDC or local consulate resources for updated guidance on traveling with medicine.

8. TRAVEL INSURANCE

• We strongly recommend purchasing travel insurance to cover cancellations, medical emergencies, and trip interruptions.

• Once Upon a Journey LLC is not liable for losses incurred due to lack of travel insurance.

9.MEDICAL CONDITIONS & ACCESSIBILITY

• It is essential that travelers inform us of any pre-existing medical conditions, disabilities, or mobility limitations before booking.

• We may require a completed questionnaire and/or a physician’s note to ensure safe and suitable travel arrangements.

• Failure to disclose relevant medical conditions could affect the traveler’s experience and is the responsibility of the traveler.

10. SPECIAL DIETARY REQUIREMENTS

• Allergy-related or medical dietary requirements should be discussed prior to booking.

• We will do our best to inform suppliers; however, we cannot guarantee that dietary accommodations will always be met, especially abroad.

11.FLIGHT INFORMATION & AIRLINE POLICIES

• Flight schedules are subject to change. We are not liable for delays or modifications to flight plans made by the airline.

• Seating preferences are not guaranteed unless specifically paid for through the airline.

• Please ensure names on bookings exactly match those on passports or other acceptable government-issued IDs.

12. RESPONSIBILITY & LIABILITY

• Once Upon a Journey LLC acts only as a travel agent and is not responsible for the actions, omissions, or service quality of travel suppliers.

• We are not liable for delays, cancellations, accidents, natural disasters, or other unforeseen events beyond our control.

• We are not responsible for personal injuries, property damage, or any other losses incurred while traveling.

13. ASSUMPTION OF RISK & HEALTH WARNINGS

• By booking with us, you acknowledge that travel may involve risks including exposure to infectious diseases, limited access to medical care, and unexpected delays or emergencies.

• You accept full responsibility for these risks and agree to travel at your own risk.

14. FORCE MAJEURE

• We are not responsible for disruptions due to events beyond our control, such as pandemics, natural disasters, strikes, or government actions.

15. GROUP BOOKINGS

• Group rates and availability are subject to change until the final payment is made.

• The group leader is responsible for ensuring all participants comply with payment schedules and supplier policies.

• If the group size falls below the required minimum, additional charges may apply.

16. LOYALTY PROGRAMS & DISCOUNTS

• We assist travelers in applying loyalty program benefits and discounts where applicable.

• Acceptance of loyalty discounts is at the sole discretion of the travel supplier.

• We are not responsible for denied claims, missing points, or changes to a supplier’s loyalty program.

17. FRAUD PREVENTION & PAYMENT SECURITY

• We take fraud prevention seriously and may require additional verification before processing payments.

• By making payments directly to suppliers, clients benefit from the suppliers' payment security measures.

• Chargebacks initiated without first contacting us may result in legal action to recover lost funds.

18. SOCIAL MEDIA & REVIEWS POLICY

• We encourage honest reviews and feedback. However, false or defamatory statements may result in legal action.

• Travelers grant Once Upon a Journey LLC permission to use non-confidential photos, testimonials, and social media posts for promotional purposes unless otherwise requested.

19. DATA PRIVACY & CONSENT

• We respect your privacy and will only share your information with third-party suppliers as necessary for travel arrangements.

• By booking with us, you consent to the collection and use of personal data, including health or dietary information.

ACKNOWLEDGMENT & ACCEPTANCE

• By booking travel with Once Upon a Journey LLC, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

• You also acknowledge that payments will be made directly to suppliers whenever possible, and agree to the related terms.